Some users are unable to access the lead manager

Incident Report for Real Geeks

Resolved

This incident has been resolved.

Posted Jun 06, 2023 - 19:08 CDT

Monitoring

We've resolved the underlying issue with the Microsoft 365 email integration and the Lead Manager.

Posted Jun 06, 2023 - 16:57 CDT

Update

We have implemented a temporary fix while we work on resolving the underlying cause. Clients who have integrated with Microsoft email in the last four days are affected. New integrations with Microsoft will lead to failures, so please refrain from integrating with Microsoft email for the time being.

Posted Jun 06, 2023 - 13:27 CDT

Identified

If your user account is synced with Microsoft Office 465 email, you may get an error message when visiting the lead manager. We are working on a fix. This was caused by upgrading some software we use to support the lead manager and had this unintended consequence.

Posted Jun 06, 2023 - 12:26 CDT

This incident affected: Real Geeks CRM (Lead Manager).